About Me

Self-motivated, ethical, driven professional with high standards and unyielding desire to gather information and do the job right the first time. Hands-on professional, with over 25 years experience in management, training, and communication with all levels of staff from entry to CEO. Ability to see the big picture in IT and solve problems internally, with limited resources.

Major strengths include strong leadership, excellent communication skills, strong team player, attention to detail, Project management, as well as technical skills, infrastructure design and support, systems / Software evaluation and selection, managing and supporting phone systems from Avaya, and Cisco, VMware / Hyper-V, Basic switching and routing, O365, Windows 3.0 - 10 /Server NT4.0-2012, Barracuda/ Cisco web content / Spam -Archiving/ backup solutions.

This assures you that you are not only getting someone with a competent skill set, but a broader big picture understanding of IT. Many talented people understand their piece of the puzzle, but it takes a different layer of thinking to understand how it all fits together.

Contact Details

Lonnie Lehman
1366 Beachview
Pingree Grove, IL 60140

(847)845-2269
Lonnie@LonnieLehman.com

Certifications

  • CompTia A+ Certified Professional November 2001
  • Microsoft Certified Professional (MCP) December 2002
  • Microsoft Certified Technology Specialist (MTS) April 2009
  • Microsoft Certified IT Professional (MCITP) April 2009
  • IT Project Management March 2011
  • Microsoft Certified Systems Administrator: Windows Server 2003 (MCSA) August 2011
  • ITIL Foundation V3 April 2012
  • Administering System Center 2012 June 2013
  • Currently pursuing my CEH certification

Work

Lutheran Life Communities

Corporate Director, IT August 2014 - Present

  • • Directed all of IT for six full campuses plus the corporate office, ensuring the uptime and support of the organization consisting of over 900 end points, 2000 users spread across three states, working 24 hours a day.
  • • Authored, defined, and documented policy and procedure from an IT perspective as it relates to IT for the organization (acceptable use, BYOD, Password Policies, etc).
  • • Actively involved in HIPAA as it relates to both the security rule, and the privacy rule. Documented and performed training of staff on HIPAA rules and regulations. Evaluating and selecting third-party auditors. Drafting the BAA for the organization, reviewing and critiquing all contracts and BAA's for the organization that relate to HIPAA. Corporate Compliance for the IT portion of the business (NIST 800-30, HIPAA, PCI)
  • • Selection and management of outside resources and vendors to align with expected outcomes.
  • • Reconciled and decreased cost by promoting frugal spending , cost analysis and AP management.
  • • Standardized budgets for all campuses to streamline costs as well as responsibility for departmental budgets both operational and capital.
  • • Recruiting, mentoring, training, and development of all staff in IT. Leads with a team success mentality and a hands on approach to customer satisfaction and problem resolution.
  • • Instrumental in the Virtualization of the environment currently over 145 servers with 95% being virtual either VMWare or Hyper-V.
  • • Organized, planned and executed the design, review, and implementation of all technology for staff and residents at new $195 million dollar campus in Naples, FL. including Nurse call, Wireless, telecommunications, systems, and network for a greenfield campus.
  • • Design and administer projects, developing plans and timelines to meet company needs for both new construction and remodels of existing facilities, and new technology implementations.
  • • Ensure that all systems are available to staff 24 /7, including ERP application, Nurse call, Wi-Fi, and all emergency systems.
  • • Disaster Recovery and Business Continuity planning

Lutheran Life Communities

IT Operations Manager May 2007 - August 2014

  • • Providing second and third level support to the helpdesk associate and desktop analysts.
  • • I created and managed SLA's for the Helpdesk to ensure we are meeting customer expectations. SLA's stay above 95%.
  • • I developed a disaster recovery plan for the organization to ensure all data was backed up and stored off site (per HIPPA) and we had the means to recover within 24 hours
  • • I created a new employee process for the IT department, that included a request from for the hiring department managers to help ensure the right software and hardware was requested and a new hire package to deliver to the new hire. This included a checklist for the IT department to ensure the user was set up correctly and with the proper approvals.
  • • Managing projects, developing plans and timelines to meet company needs for both new construction and remodels of existing facilities..
  • • Consulting in meetings within our IT groups, as well as other non-IT departments on as an SME upcoming projects and/or changes in processes.

ATEK Technicial Services

Network Operations Center Manager 2004 - 2006

  • • I was instrumental in growing the organization from a 3 man company to 11 employees in 18 months
  • • Designed, installed and configured multiple client-server networks from single to multiple server environments.
  • • Develop and implement policies and procedures related to network hardware and software acquisition, use, support and backup
  • • Led teams in designing, installing and configuring Virtual Private Networks (VPNs), routers, switches, hubs, servers and firewalls
  • • Responsible for all customer interaction on the NOC side, including business growth through sales of products and services as well as all problem resolution.
  • • Design and implementation of a service order entry and tracking system and a custom hybrid e-mail solution
  • • Leading technical teams in support of client needs while ensuring 100% customer and employee satisfaction; and account management for all assigned clients.

Additional information available in the downloadable Resume

Skills

  • • Customer Service / Customer Satisfaction
  • • Project Management
  • • Recruitment, Coaching, development of team
  • • Infrastructure design and development
  • • Top tier of technical support for full network and systems infrastructure, and applications
  • • Security / Compliance governance
  • • Budgeting, controlling costs, multi-year forecasting
  • • Disaster Recovery and Business Continuity planning
  • • Strategic Thinking / ability to see the big picture

Client Testimonials

  • I want to thank you again for getting my computer set up so quickly. It is working great and has all my old stuff in place where it should be. You are always quick to respond and have such a positive and professional attitude. I like what you say, every time you help someone, “Is there anything else I can do for you today?” You are a great role model to other staff. It is very refreshing… keep up the great work.

    Susan Clapper - Human Resources Director
  • Vicki was most grateful for the speedy response by Lonnie and Dmitri to address some IT issues, so just wanted to let you know how much their immediate attention was appreciated.

    Marie Carlson - Senior VP Corporate Strategic Development
  • Much thanks to Lonnie in IT. There was a problem with my phone and computer, it was not able to be fixed over the phone so Lonnie took the time to drive here on Christmas Eve from Il to fix it. Since everything for admissions runs through my computer you know what a nightmare it was. So with Lonnies help will get both my admits today !!!!! There really is a Santa Claus…. LOL Merry Christmas to all….

    Mikel Drobac RN - Nurse Liaison
  • A big THANK YOU to each of you. The professionalism each of you demonstrated on Saturday did not go unnoticed by board members and other key staff. Your hard work made the Leadership Summit a big success. That would not have been possible without your dedication and commitment to excellence. Your team work is one that establishes the standard that others should strive towards.

    Renee Deevey - VP HR/IT
  • I just want to thank you guys for the amazingly quick service on getting Kelly set up! Her first day is today and she is all set to go. We didn’t give you much lead time, so this was incredible. Thanks again!

    Susan Clapper - Human Resources Director
  • TTomorrow is my last day of employment at Lutheran Life Communities. Before I leave, I wanted to take the time to tellyou how impressed I am with Lonnie Lehman. In my three months at LLC, I have had the pleasure to work with Lonnie on several projects and issues. Lonnie approached each challenge with such enthusiasm and professionalism. Even when the issues were particularly frustrating and difficult to “diagnose” Lonnie persisted with grace, and a welcome dose of humor, until he found a solution. He always came through and is very, very good at what he does!

    Patti Steele - Foundation Operations Manager

Get In Touch.

Please feel free to reach to me with any questions, or any item you would like additional information about. I usually respond to email in less than 24 hours.

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